
Our selection of payment methods at Starcity
Our casino accepts multiple payment options so you can select the option that suits your preferred bank, digital wallet or cryptocurrency setup. Each option—cards, electronic wallets, bank transfers and Bitcoin—mechanics different limits, settlement times and fee structures, as detailed below.
Here at Starcity, we show the available payment methods for your account before you pick one. Your particular method can in addition influence how soon a deposit becomes available and how long a withdrawal takes to settle.
| Payment method | Example minimum amount to deposit | Typical processing time | Fee |
|---|---|---|---|
| Debit and credit cards | 10 EUR | Instant to a few minutes | No standard deposit fee |
| E-wallets | 10 EUR | Instant to 15 minutes | No standard deposit fee |
| Bank transfer | 50 EUR | 1–3 business days | No standard deposit fee |
| Bitcoin | 0.0002 BTC | Instant to 30 minutes after network confirmation | Network fee may apply |
Our listed times are working estimates rather than guarantees because payment networks, banking cut-off times and verification requirements can affect the result. We do not charge an further Starcity processing fee for the regular methods shown, although an external provider or blockchain network may apply its own charge.
From the first deposit to a withdrawal
Deposits normally begin after you pick a payment option and confirm the amount within your account. We then submit the transaction to the related provider, await confirmation and credit your balance after the necessary checks are complete.
Withdrawals follow a similar controlled sequence, but we only release funds after the request has passed account, payment-detail and anti fraud checks. Sending money back through the original payment option can shorten delays and enable us to confirm ownership more efficiently.
| Payment stage | Deposit | Withdrawal |
|---|---|---|
| Request | You choose a method and enter the amount. | You select an eligible destination and confirm the request. |
| Confirmation | We receive confirmation from the provider or network. | We confirm that the account and destination are eligible. |
| Checks | We apply any required account and transaction checks. | We review identity, source-of-funds and payment ownership details. |
| Completion | The balance is credited to your casino account. | The amount is sent to your chosen payment destination. |
Our casino logs every stage, allowing you to check a request's progress without submitting the payment again. If a provider reports a failed transaction, no completed deposit is credited, and a withdrawal may remain on hold while we resolve the reason for the review.
Minimum deposits and account funding
Smallest deposits start at 10 EUR for cards and e-wallets, 50 EUR for bank transfers and 0.0002 BTC for Bitcoin. These numbers represent our usual starting points, while your account limits may vary based on the chosen method, payment region and verification status.
- Cards and e-wallets provide the quickest way to begin with a 10 EUR deposit.
- Bank transfers suit larger transfers and usually require at least 50 EUR.
- Bitcoin deposits must meet the 0.0002 BTC minimum and sufficient network confirmation.
We apply deposit limits to protect your account and comply with relevant payment controls. A higher deposit can in addition trigger a source-of-funds review, so it is worth checking your account limits before transferring funds.
Identity and account checks
Through account checks, we confirm that the account operator is its legitimate owner and that the details of the payment belong to the same distinct. Depending on the circumstances, we may ask for a government-issued identity document, proof of address or evidence showing the funding source.
We transfer out routine checks before releasing a withdrawal, even if the earlier deposit was approved. Further information can be requested when transaction activity, account changes or payment ownership do not match, and we may pause the related transaction until the review is resolved.
When checks may affect timing
Fast verification generally keeps processing of payments more predictable. If documents or records of transactions are missing, the request can remain pending, so we recommend keeping clear photographs and readable transaction references available.
Handling withdrawals and settlement
Withdrawal timing depends on the selected method, the amount requested and whether any checks are still open. Cards and e-wallets may complete within the stated processing period, while bank payments can require 1–3 working days after approval, with weekends and banking holidays affecting the final settlement.
Bitcoin withdrawals are released after we complete our review and move the cryptocurrency to the destination address you supplied. If a transfer seems pending, blockchain transaction tracking can help because network congestion may increase the delay between our release and confirmation.
Our casino cannot guarantee a set payout time while a mandatory check stays outstanding. We provide status updates as the request progresses through review, approval and payment, so you can determine whether you need to take any action.
Payment security and record keeping
We protect transaction details by restricting access to authorised staff and using encrypted connections for account and transaction handling. We as well retain records that allow our payments team to reconcile deposits, withdrawals and rejected transactions when a query needs investigating.
Your sign-in details remain separate from your financial information. Payment passwords, wallet credentials and documents for verification should remain confidential; contact our casino customer support team if another person appears able to access your account or a payment destination you did not approve.
Payment support and troubleshooting
If a payment is missing from our records, begin by checking the confirmation issued by your bank, wallet or cryptocurrency provider. A transaction may remain in processing after the funds leave your account, especially when using bank account transfers or blockchain payments.
Our help team can review missing credits, delayed withdrawals and payments rejected by a provider. Share the transaction reference, payment method, date, amount and pertinent account information without ever sending a full password or secret recovery phrase.
- Provide the exact transaction reference shown by the payment provider.
- State whether the issue concerns a deposit, a withdrawal or a returned payment.
- Use a verified account channel so we can match the request to the correct transaction.
We manage payment queries through our casino support service to determine where the transaction stopped progressing. When a provider confirms completion while our balance remains unchanged, matching records typically allow us to discover the discrepancy.
A practical note about our payment services
Our deposits, withdrawals, verification checks and payment support work together to keep your account funded and your winnings accessible. Pick a method based on your preferred amount, speed and fees, and use one eligible payment source for deposits also as withdrawals where possible.
Starcity provides clear transaction stages, practical minimum amounts and direct support when a payment needs attention, helping you manage your casino balance with confidence.





